Shipping Policy
We know that delivery information matters when you shop online. At Brunlux, our aim is to help customers understand how orders are prepared, when shipments are expected to arrive, and what assistance is available if a delivery does not go as planned.
This policy applies to purchases made through https://brunlux.com.
Order Processing Time
After successful payment confirmation, orders are normally prepared for dispatch within 1–3 business days.
This stage may involve order verification, preparation, and coordination with the relevant fulfillment service.
Business days exclude weekends and applicable public holidays.
Additional processing time may occasionally be required because of payment verification, order volume, address clarification, or another fulfillment-related issue.
If a significant problem affects the preparation of your purchase, we will contact you using the details provided with your order.
Estimated Shipping Transit
Once an order has been dispatched, the estimated shipping transit period is 7–15 business days.
Please note that processing time and shipping transit time are separate.
The transit estimate begins after the parcel has been dispatched rather than immediately after checkout.
Arrival times may vary depending on your destination, carrier operations, customs clearance, holidays, severe weather, and other circumstances affecting transportation.
Estimated delivery periods are not guaranteed delivery dates. Any mandatory delivery rights under applicable law remain unaffected.
Where We Deliver
Available shipping destinations depend on the delivery address and the products included in your order.
Customers can review the shipping options offered for their location during checkout.
Some regions, addresses, or products may have delivery restrictions. We do not guarantee that every item can be delivered to every country.
Shipping Fees
Shipping charges, where applicable, are displayed at checkout before an order is finalized.
Fees may vary based on the destination, selected shipping service, and order contents.
Any free-shipping offer or promotional shipping discount applies only when the relevant conditions are displayed for the purchase.
Tracking Information
When shipment tracking is available, tracking details may be sent to the email address associated with your order.
Tracking systems sometimes require additional time to display the first movement or subsequent scans.
If your tracking information has not updated for an unusually long period, please contact us with your order number so we can review the situation.
Customs Duties and International Deliveries
Orders crossing national borders may be subject to customs procedures and import-related charges.
These may include duties, taxes, or administrative fees imposed by authorities in the destination country.
Responsibility for such charges depends on the information disclosed during checkout, the delivery terms, and applicable law.
Customs inspections or local import procedures may extend the expected delivery period.
Shipping Address Accuracy
Please confirm that the recipient's name, delivery address, postal code, and contact information are correct before completing your order.
If you notice an error, contact us promptly.
We will try to assist with corrections, but changes may not always be possible after dispatch.
If a shipment is delayed or returned because of inaccurate delivery information, any additional costs or next steps will be determined by the circumstances and applicable consumer law.
Delayed or Missing Orders
If an expected shipment has not arrived, please review any available tracking information.
For extended delays or parcels that appear missing, contact our customer support team with your order number and a description of the issue.
We will review the relevant shipment details and work toward an appropriate resolution.
Your statutory rights relating to undelivered goods remain unaffected.
Damaged or Incorrect Deliveries
If a package arrives damaged or contains a product that is defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Providing photographs of the product and packaging may help with the review.
Depending on the circumstances, an appropriate remedy may include a replacement, refund, repair, or another solution required by applicable consumer law.
Orders Shipped in Separate Packages
An order may occasionally be delivered in more than one shipment when necessary for fulfillment.
Where this occurs, individual packages may arrive at different times.
Any additional shipping charges must remain consistent with the applicable terms disclosed at checkout.
Shipping Assistance and Business Information
For order tracking, shipping concerns, or delivery questions, please use the contact details below.
Our company address is provided for business identification and should not be used as a product return destination unless specifically authorized.
Operating Company: Wuhan Zhouxinping Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDW97L0M
Company Address: Factory Building 6-1355, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@brunlux.com
Contact Phone: +86 14684752391
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://brunlux.com