Terms of Service
Introduction
Welcome to Brunlux. These Terms of Service describe the rules and conditions that apply when you access our website, browse products, place an order, or use our related customer services.
Brunlux is an online retail store operated by Wuhan Zhouxinping Trading Co., Ltd. Throughout these Terms, "we," "us," and "our" refer to the business operating the store at https://brunlux.com.
By using our website or completing a purchase, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms removes consumer rights that cannot legally be excluded.
1. Eligibility and Website Use
Our website is intended for customers who are legally permitted to enter into purchase transactions or who have the necessary permission from a parent or guardian.
You agree to use Brunlux for lawful shopping and related purposes.
You must not use our website to engage in fraudulent transactions, distribute malicious software, interfere with website security, or attempt to access systems or information without authorization.
We may take reasonable measures to investigate suspected misuse and protect the integrity of our services.
2. Customer Accounts and Information
When creating an account or completing checkout, you agree to provide information that is accurate and reasonably complete.
You are responsible for protecting your account credentials and informing us if you become aware of suspected unauthorized access.
Please check your contact details and shipping address carefully before submitting an order.
If incorrect information affects fulfillment, we will review the circumstances and available remedies in accordance with applicable law.
3. Product Information
Brunlux offers products across different shopping categories. Individual product pages contain information about available items, including descriptions, specifications, and purchasing options.
We aim to present product details accurately. However, photographs and displayed colors may vary slightly depending on lighting, image processing, and screen settings.
Product availability, specifications, and prices may change.
If a material error or availability issue affects an order, we will contact the customer and arrange an appropriate resolution.
Your statutory rights relating to defective, inaccurate, or misdescribed products remain unaffected.
4. Placing and Accepting Orders
Submitting an order constitutes an offer to purchase the selected products under the conditions presented during checkout.
An automatic order confirmation acknowledges receipt of your request but does not necessarily establish final acceptance.
We may decline or cancel an order for legitimate reasons, including:
- An item becoming unavailable.
- An inability to authorize payment.
- A material pricing or product information error.
- Reasonable concerns regarding fraud or unauthorized activity.
- Circumstances preventing lawful fulfillment.
If payment has already been collected for an order that is subsequently canceled, we will arrange any refund due in accordance with the applicable payment process and consumer protection law.
5. Prices and Payment
Product prices are displayed on the website and may be updated from time to time.
The applicable purchase amount, along with any shipping charges and taxes collected by us, will be presented during checkout before payment is completed.
Customers may use the payment methods available for their transaction at checkout.
We do not guarantee that every payment option will be available in every country or for every order.
International orders may be subject to customs duties, import taxes, or other charges imposed by destination authorities, depending on the disclosed purchase terms and applicable law.
6. Shipping and Fulfillment
Orders are generally prepared for dispatch within 1–3 business days following successful payment confirmation.
Estimated shipping transit time is normally 7–15 business days after dispatch.
Order preparation and transportation are separate stages, and delivery estimates are not guaranteed arrival dates.
Shipping availability, applicable charges, tracking arrangements, and delivery-related assistance are described in our Shipping Policy.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before dispatch. However, an order may not be cancelable once fulfillment has progressed.
For orders already dispatched, the available options will depend on our Return & Refund Policy and any mandatory cancellation or withdrawal rights.
8. Returns and Refunds
Eligible customers may request a return within 30 calendar days after delivery, subject to applicable conditions.
For approved refunds, we normally initiate repayment within 10 business days following approval, unless a shorter period is required by law.
Refunds are generally made through the original payment method unless another arrangement is legally required.
Our Return & Refund Policy explains return eligibility, shipping responsibility, refunds, exchanges, and other after-sales procedures.
9. Intellectual Property
Website materials, including original text, layouts, images, graphics, and design elements, may be protected by intellectual property laws.
Customers may browse and use our website for ordinary personal shopping purposes.
Unauthorized commercial copying, redistribution, or exploitation of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.
Third-party product names, marks, and other protected materials remain the property of their respective owners.
10. Appropriate Use of Our Services
You agree not to interfere with other customers, submit false information for unlawful purposes, or misuse any website feature.
We may restrict access where reasonably necessary to address security threats, suspected fraud, or unlawful conduct.
Such measures will be carried out in accordance with applicable legal obligations.
11. Third-Party Services
Certain aspects of our website may rely on third-party providers, including e-commerce infrastructure, payment processing, delivery services, and technical support.
Independent service providers may apply their own terms and privacy notices.
We are not responsible for the conduct of independent third parties beyond the responsibilities imposed on us by applicable law.
12. Privacy and Data Protection
Personal information collected through shopping activities is addressed in our Privacy Policy.
That policy explains the types of information involved, their purposes, relevant disclosures, customer privacy choices, and applicable individual rights.
Where consent is legally necessary for particular processing activities, the relevant consent requirements will apply.
13. Website Availability and Liability
We aim to maintain a functional, accessible, and informative website, but continuous availability cannot be guaranteed.
Temporary interruptions, maintenance, technical errors, or circumstances outside our reasonable control may occur.
To the extent permitted by law, we are not liable for losses arising solely from events outside our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded or reduces mandatory consumer protections relating to defective products, inaccurate descriptions, or other legally protected matters.
14. Changes to These Terms
We may revise these Terms to reflect changes in our website, services, business procedures, or legal responsibilities.
Updated Terms will be posted on this page, with additional notice provided where required by law.
15. Contact and Business Information
For questions about these Terms or assistance with a purchase, please contact us.
Operating Company: Wuhan Zhouxinping Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDW97L0M
Company Address: Factory Building 6-1355, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@brunlux.com
Contact Phone: +86 14684752391
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://brunlux.com